🧾 Counselling & Psychotherapy — Terms & Conditions

1. Agreement Overview

This agreement outlines the terms of therapy between Eugenie Young (The Counsellor) and you (The Client). It is designed to ensure safety, clarity, and mutual understanding in our work together. This document may be revised by mutual consent throughout therapy.

🧑‍⚕️ About Your Therapist

Eugenie Young is a qualified Counsellor and registered member of the British Association for Counselling and Psychotherapy (BACP).
BACP Membership Number: 401193

Practice Address:
Healthworks, 5 Bank Lane, Forres, Moray, Scotland, IV36 1NU

Contact:
🌐 www.eugenieyoung.com
📧 info@eugenieyoung.com
📞 07807 290032

🔄 Session Commitments

Therapist Responsibilities:

  • Provide 50-minute sessions at an agreed time

  • Offer a private, quiet, and confidential space

  • Maintain safe and professional boundaries

  • Work within the BACP Ethical Framework

  • Inform clients of cancellations as soon as possible

  • Offer therapeutic interventions suited to your needs (e.g. person-centred therapy, CBT, psychoeducation, mindfulness)

Client Responsibilities:

  • Be available at the agreed time

  • Pay for sessions 48 hours in advance

  • Cancel with at least 24 hours’ notice to avoid charges

  • Communicate openly about your needs or concerns within the therapeutic space

💷 Fees & Payments

  • Sessions must be paid at least 48 hours in advance

  • Appointments not paid in time will be cancelled

  • Cancellations with less than 24 hours’ notice are charged in full

Payment Options:

  1. Online: eugenieyoung.com/shop

  2. Bank Transfer:
    Account: Eugenie Young – Bank of Scotland
    Sort Code: 80-46-91
    Account Number: 01082688

  3. In-person (cash)

🧠 What I Offer

I offer person-centred counselling, drawing on other methods such as:

  • Cognitive Behavioural Therapy (CBT)

  • Mindfulness and relaxation techniques

  • Psychoeducation and self-awareness tools

Together, we’ll explore your concerns at your pace, with honesty, respect, and care.

🧩 Therapeutic Relationship

The therapeutic relationship is professional and confidential. To maintain its integrity:

  • We won’t engage outside the therapeutic context

  • I may acknowledge you in public, but won’t initiate conversation

  • You may end therapy at any time with 24 hours’ notice

  • You are welcome to rearrange appointments via phone, email, or text

🔐 Confidentiality

All session content is confidential, except in cases where:

  • There is a risk of harm to you or others

  • A court or legal body requires disclosure

  • There is mention of terrorism, money laundering, or drug trafficking

  • There is suspected harm to children or vulnerable adults

These exceptions are guided by legal and ethical obligations.

🧭 Supervision

I attend professional supervision to maintain best practice. Identifying details are never shared. My supervisor is also bound by strict confidentiality and ethical standards.

🗃️ Data Protection & GDPR (2018)

You have the right to:

  • View or request copies of your therapy notes

  • Correct or update your personal information

  • Request deletion of your records (unless legally required to retain them)

Data is stored securely on a password-protected device or in a locked file.
Retention period:

  • Adults: 7 years from the end of therapy

  • Under 18s: Until the child turns 25

🆘 Crisis Support (Outside Sessions)

While I do not offer emergency support between sessions, the following services can help:

  • Samaritans (24/7): 116 123 / samaritans.org

  • Breathing Space (6pm–2am Mon–Thur, 6pm–6am Fri–Mon): 0800 83 85 87

  • NHS 24: Dial 111 / In an emergency, call 999

  • Childline (for clients under 19): 0800 1111 / childline.org.uk

  • Access Care Team (Moray Council): 01343 563999 (office hours) / 03457 565656 (out of hours)

If you have any questions about this agreement or wish to discuss any part of it, I encourage you to bring it to our session. Our work together is collaborative, and your comfort and understanding are essential.

Warmly,
Eugenie Young
Psychotherapist & Counsellor